Outsourced IT Services
Outsource Your IT to Someone Who Treats It Like Their Own
Stop managing IT on the side. NHM handles everything — support, security, monitoring, and strategy — so you can focus on running your business.
Everything IT, Covered
When you outsource IT to NHM, this is the work we take on. Which tier you choose decides how much of it is included; the pricing page lists it tier by tier.
Why Businesses Outsource IT to NHM
The right outsourced IT partner doesn't just keep the lights on — they make your business more secure, more efficient, and better prepared.
Predictable Monthly Cost
Replace unpredictable break-fix bills with a flat monthly fee. Know exactly what IT costs before the invoice arrives.
More Than One Person's Coverage
You get an accountable owner who knows your environment, 24/7 monitoring, and on Advanced a 24/7 SOC partner reviewing security alerts. Coverage does not stop because one person is on vacation.
Proactive, Not Reactive
24/7 monitoring catches problems before they become outages. We fix issues while your team sleeps.
Enterprise Security on a Small Business Budget
EDR, email filtering, backups, MFA, and security training — the full stack, without enterprise pricing.
Strategic IT Planning
Quarterly reviews, technology roadmaps, and budget forecasting so your IT investments align with where your business is going.
Local Support in Northeast Ohio
Remote support first, on-site when the problem needs it. Based in East Canton, serving businesses across Northeast Ohio.
Outsourced IT vs. In-House IT
| Factor | Outsourced IT (NHM) | In-House IT Staff |
|---|---|---|
| Monthly cost | Flat, predictable rate | A full salary plus benefits |
| Coverage hours | 24/7 monitoring | Business hours only |
| Security expertise | Security tooling plus a 24/7 SOC partner on Advanced | Single generalist |
| Vacation/sick days | Monitoring and backups keep running | IT goes dark |
| Scalability | Scales with your business | Hire again to scale |
| Technology breadth | Full stack: cloud, security, network | Limited by one person's skills |
| Strategic planning | Quarterly reviews on Complete, vCIO on Advanced | Often reactive, not strategic |
Frequently Asked Questions
What's the difference between outsourced IT and a break-fix provider?
Break-fix providers respond when something breaks — you call, they bill hourly, they leave. Outsourced IT (managed services) means your provider is proactively monitoring and maintaining your systems every day. Issues get caught and resolved before they affect your business. The cost model is also different: flat monthly fee vs. unpredictable hourly bills.
We have one part-time IT person. Can we outsource some but not all IT?
Yes — co-managed IT is common. We work alongside your internal staff, handling the areas they don't cover (after-hours monitoring, security, backups) or providing specialist depth they don't have. Your IT person focuses on what they're good at; we cover the rest.
How long does it take to get fully onboarded?
For most businesses with 10-50 employees, full onboarding takes 2-4 weeks. We document your environment, deploy monitoring agents, configure backups, implement security baselines, and brief your team. You'll have a complete IT documentation package before the first month ends.
What if we need on-site support?
We're based in East Canton, Ohio, and schedule on-site visits throughout Northeast Ohio, including Akron, Cleveland, Youngstown, and surrounding areas. Scheduled visits come with the Complete and Advanced tiers; anything beyond that is billed hourly and we tell you before we drive. Most issues are solved remotely, but when you need someone in the building, we come.
How do you handle a major outage or cyberattack?
We have documented incident response procedures. You get one point of contact, we bring in the SOC partner or the vendor involved as needed, and we work the issue through resolution. For ransomware or breach events, we activate recovery from clean backups and document everything your cyber insurance carrier will need.
Ready to Stop Worrying About IT?
Get a free assessment and see exactly what outsourcing IT to NHM would look like for your business. No pressure, no obligation.