Cloud support for Microsoft 365, Azure, and Google Workspace — without losing local accountability.

What does NHM actually do for cloud, in plain language?

Day to day, we administer your Microsoft 365 or Google Workspace tenant, manage identity and access (who can sign in, from where, on which devices), monitor your cloud infrastructure for problems, verify backups, and step in when something breaks. We also run the migrations - moving workloads off aging on-premises servers, consolidating tenants, moving to Azure when it is the right fit, moving back to on-premises when it is.

We are platform-agnostic about the choice but opinionated about the deployment. We do not resell a specific cloud vendor. We pick the platform that fits your workload, your compliance posture, and your budget, and we work with the platform you already have if that is the right answer. That is different from vendors who have a quota to push their preferred cloud.

Related: Managed IT Services, Data Backup & Recovery

Where does my data live, and who can see it?

For Ohio regulated-data clients - HIPAA, PCI, CJIS - NHM's default deployment is U.S.-based Microsoft Azure or Google Cloud regions. Microsoft and Google both sign HIPAA Business Associate Addenda (BAAs) and Data Processing Addenda (DPAs) that govern how they handle your data. Those agreements say the vendor can only use your data the way you tell them to, and they limit where it can be moved.

Access is a separate question. NHM engineers who administer your environment have access because they have to, and that access is logged. The cloud vendor's own engineers have access under their BAA scope - Microsoft and Google publish the controls they use to limit and audit that. If you have a specific data-residency requirement (some healthcare and government clients do), we will set that up explicitly and document it for your auditors.

Related: Risk Management

What does migration cost, and what is the rollback if it fails?

Migration pricing depends on what you are moving and how much. A 50-seat Microsoft 365 tenant consolidation is a different scope than a multi-workload Azure migration with on-premises dependencies. We send a written quote after the environment review, with the assumptions listed.

The rollback plan is the part most providers skip. We do not. For every migration, the engagement document includes a staged cutover sequence - pilot, parallel run, cutover, validation, decommission - with explicit rollback triggers and a documented path back to the prior state if the cutover fails. Most migrations go smoothly. The ones that do not, recover in hours, not weeks, because the rollback plan was kept current through the engagement.

How is NHM's cloud support different from a generic MSP?

Two differences matter. First, NHM is local - same people answering the phone, same engineers knowing your environment. Cloud support from a remote-only MSP tends to be ticket-queue-driven; ours is relationship-driven.

Second, NHM does not resell a specific cloud vendor. We work with the platform you have, pick the platform that fits your workload if you are starting fresh, and tell you honestly when a workload does not belong in the cloud. We have moved workloads off the cloud back to on-premises when that was the right answer; the cloud-first sales pattern does not fit every workload, and we will say so.

How do I get a quote and what does the engagement look like?

Free discovery call - 30 minutes, no commitment. We will look at your current environment, what is on-premises, what is already in the cloud, and what you want to do. If you move forward, we run an environment review, document the migration plan with rollback triggers, schedule the cutover, and operate the steady state.

Related: Contact NHM, Pricing