Refund Policy

This policy covers DomainGuard subscriptions. They are sold only through Apple's App Store, in the DomainGuard app; there is no card checkout on nhmohio.com. It applies to NHM LLC ("NHM," "we," "us") and to you as the account holder.

1. The short version

• Refunds are requested from Apple at reportaproblem.apple.com. Apple decides them under its own policy; we cannot issue or block one.
• Cancel any time. Your plan stays active until the end of the period you have already paid for. We do not take away something you paid for.
• You do not have to buy to try it. The Free plan does not expire, and a free account can start a seven-day Pro trial in the DomainGuard iPhone app.

2. Who takes your money

Apple. Every DomainGuard subscription is an in-app purchase on the App Store, so Apple takes the payment, issues the receipt, calculates and remits applicable sales tax or VAT, and decides refunds. NHM never receives your card number and has no way to send money back to it.

Where Apple's terms or the consumer law in your country give you a right, that right applies. Nothing here limits statutory rights you have as a consumer, including the statutory right of withdrawal for consumers in the EU and the UK, which Apple honours through the same process.

3. How to ask for a refund

Go to reportaproblem.apple.com, sign in with the Apple Account you paid with, find the DomainGuard charge and choose "Request a refund." You can also start it from the receipt email Apple sent you. Apple says to expect an update within 24 to 48 hours.

If Apple refunds the charge, Apple tells us and your account returns to the Free plan automatically. Nothing is deleted. Domains past the Free plan's three watched domains stop being checked automatically but stay in the account and can still be scanned by hand, so your history and reports stay where they are.

If something on our side went wrong, for example a feature you paid for did not work, tell us as well. We will confirm what happened in writing so you can include it in your request to Apple.

4. Cancelling

Cancel on your iPhone or iPad in Settings → your name → Subscriptions, where Apple manages App Store subscriptions.

Cancelling schedules the subscription to end when the period you have already paid for runs out. Until that date nothing changes: you keep the plan, the domain limit and the scan cadence you paid for. After that date the account moves to the Free plan. You are not charged again. Cancelling on its own does not produce a refund; that is a separate request to Apple (section 3).

5. Renewals and annual plans

Subscriptions renew automatically until you cancel, including annual plans. Your next renewal date is shown in Settings → your name → Subscriptions, and Apple sends a receipt when a subscription renews unless you have turned renewal receipts off. If a renewal caught you by surprise, request a refund from Apple as in section 3; you keep full access until Apple decides.

6. Credits

Credits that come with a plan are used for Local SEO and accessibility work. A job that returns no usable data is not charged. Credits already spent on a delivered result are not given back. Unspent credits roll over from month to month and stay in the account if the subscription ends; only the monthly allowance stops.

7. Accounts closed for abuse

If we terminate an account for scanning domains you do not control, or for anything else in the acceptable use section of the Terms of Service, any refund is Apple's decision; we do not restore the account.

8. Talk to us

For anything about billing that Apple cannot answer, contact us. Include the email address on the account so we can find it.

• NHM LLC
• East Canton, Ohio 44730
• Phone: (330) 305-2750
• Web: nhmohio.com/contact

9. Chargebacks

If you think a charge is wrong, ask Apple for a refund before you contact your bank. Apple is the merchant on every DomainGuard charge, so a bank dispute goes to Apple rather than to us, and Apple's own refund process is usually the faster route.

10. Changes to this policy

We may update this policy. Changes apply to purchases made after the new effective date at the top of this page, never retroactively to a payment you have already made.