Troubleshooting
Scan limit reached
Every manual scan is metered per plan: the allowances for website, vulnerability, network and dark web scans and accessibility audits, and the reset message.
Updated · 2 min read
A scan refused for allowance returns the server's own message with the reset time, and the app shows that message rather than a guess. The results you already have stay readable.
The allowances
| Category | Free | Starter | Pro | Enterprise |
|---|---|---|---|---|
| Website scans (domain scan, checkup, homepage SEO) | 6 per day | 25 per day | 50 per day | 200 per day |
| Vulnerability scans | 1 per 7 days | 5 per day | 10 per day | 50 per day |
| Dark web manual checks | 1 per day | 5 per day | 10 per day | 50 per day |
| Accessibility audit starts | 3 per hour | 3 per hour | 3 per hour | 3 per hour |
| Site checks started by hand | 6 per hour | 6 per hour | 6 per hour | 6 per hour |
| Network target scans on demand (add-time scan and Scan now) | 3 per day | 10 per day | 25 per day | 100 per day |
| Free domain adds | 250 per 30 days | n/a | n/a | n/a |
Windows are rolling: "per day" means the last 24 hours, not midnight.
The messages
- "The Free plan includes one manual vulnerability scan every 7 days. Your existing results remain available."
- "Your Free plan includes one manual dark web scan every 24 hours. Existing results remain available."
- 429 with
Retry-Afteron the API and MCP.
Scanner capacity
Separately from your allowance, the scanner fleet has a daily launch budget across all accounts. When it is exhausted your scan is queued and retried, not refused; the domain page shows "waiting on results" and the scan lands when capacity returns.
Cycling a domain does not reset
Usage counters are account-level and survive domain deletion. Removing a domain and re-adding it does not grant another Free vulnerability scan.
Fixes
- Wait for the reset the message names.
- Read what you have: the last results, the history, the inventory. Over MCP the assistant is told to prefer stored results for exactly this reason.
- Move to the plan whose allowance matches how often you scan.
Related
Keep reading
Related articles
- Single-page SEO, accessibility and mobile scoresWhat the homepage scan measures, how the SEO, accessibility and mobile-readiness scores are weighted, why a score can be a dash, and manual URL scans.Website and SEO ·Updated
- Plans comparedEvery entitlement per plan: watched domains, cadence, alerts, DMARC reports, crawl depth, Local SEO credits, lookalike watch, exposure scans, API, Ask.Plans and billing ·Updated
- A domain says "on demand" or "past your plan limit"What happens to a domain over the plan's automated allowance: it stays, it scans when you ask, it accepts edits, and the oldest domains keep the automation.Troubleshooting ·Updated