Troubleshooting
Push notifications are not arriving
The checklist for missing push: permission, device registration, the switch for that alert type, quiet hours, Focus modes, and what to tell support.
Updated · 2 min read
Work down the list; each step is a minute.
1. Permission
iOS Settings, DomainGuard, Notifications: Allow Notifications on, with banners and sounds as you want them. Time Sensitive Notifications must be allowed for site-down and high-severity alerts to break through Focus.
2. Registration
The app registers its device token with the server after you allow notifications. Open the app, go to Account, Notifications, and use Send a test notification. A local test proves permission; a server push additionally needs the token registered, which happens on launch and after sign-in. Signing out unregisters the device; sign back in.
3. The switch for that alert
Each alert type has its own switch under Account, Notifications, and its subtitle says when it fires. Some are off by default: DNS record changes, Provider status, Scan finished, Scan results by email. See Notification settings.
4. Quiet hours and Focus
Quiet hours (Account, Notifications) hold non-critical alerts on this iPhone until the window ends. A Focus mode that silences DomainGuard does the same; time-sensitive alerts break through both only if Time Sensitive is allowed in iOS.
5. Did the event happen?
The alert feed is the record. If the alert is in the feed with a delivery attempt logged but no push arrived, the problem is between the server and the device. If it is not in the feed, the event did not happen or the switch was off.
6. Email instead
On paid plans, turn on the email twin of the alert so you have a second channel while the push is sorted out.
What to tell support
The alert's id from the feed (Alert detail shows when it was sent and how), your iOS version, and whether the test notification works. As of the 2026-09-12 product review no push had been confirmed on a physical handset by the team; a report from a real device is the fastest way to close that.
Related
Keep reading
Related articles
- Push notifications and quiet hoursThe four server-side push senders, the local notifications the app raises itself, time-sensitive delivery, threads per domain, and the quiet-hours window.Alerts ·Updated
- Notification settingsEvery alert switch, its default, the plan it needs, and what reads it. Push goes to the app on every plan; email needs Starter or higher.Alerts ·Updated
- API and MCP: 401, 402, 403, 429, or a missing toolWhat each response means when a key or an MCP client is refused, and the one fix that usually applies: mint a key with the right scope on the right plan.Troubleshooting ·Updated