Conversation
For Northeast Ohio businesses
IT support that keeps your business moving.
I handle day-to-day support, cybersecurity, Microsoft 365, and backups for Northeast Ohio businesses. You get a direct answer, a clear next step, and one person responsible for following through.
No cost · No obligation · A real conversation with the owner
Canton-based, 100% Ohio support. No overseas call centers or anonymous handoffs.
Since 2021
Serving Northeast Ohio businesses
Owner accountable
One name responsible for follow-through
Canton based
Local support across Northeast Ohio
Direct line
Clear ownership when something breaks
A clearer support model
You should not have to manage your IT provider.
Technology problems get harder when ownership is unclear. NHM gives your team one support path and gives you a clear person responsible for follow-through.
Without clear ownership
- No one is clearly responsible when a problem crosses vendors.
- Employees wait for answers while work sits still.
- Security gaps only surface after an incident or insurance question.
- Projects and invoices arrive without a clear priority or plan.
With NHM Ohio
- You have one person accountable for the next step.
- Routine monitoring and maintenance catch problems earlier.
- Recommendations come with a plain-English reason and priority.
- You approve the scope and cost before project work begins.
Core services
One place to call for support, security, and recovery.
Start with the service closest to your immediate problem. I will help sort out overlap between systems, vendors, and priorities.
Managed IT Services
Day-to-day support for computers, users, software, and vendors. Your team gets one place to ask for help.
View serviceCybersecurity Operations
MFA, email security, endpoint protection, and documented controls for insurance and compliance questions.
View serviceCloud and Continuity
Microsoft 365, cloud migrations, backups, and recovery planning that are maintained and tested.
View serviceFree, instant, no signup
See how your website and email look from the outside.
Enter your business domain and get an instant read on SSL, security headers, email authentication (SPF / DKIM / DMARC), DNS health, and blacklist status. See where you stand before you decide whether to talk to anyone.
Who I help
Start with the path that matches your team.
The right plan depends on who handles technology today and what the business cannot afford to interrupt.
Business Owners
Budget visibility, risk reduction, and cleaner technology decisions.
View pathOffice Managers
A support path for users, onboarding, vendors, email, and devices.
View pathHealthcare Practices
Practical controls for patient-data exposure, uptime, and vendor coordination.
View pathManufacturing Operations
IT standards that respect production timing and business continuity.
View pathNo Internal IT
Outsourced ownership without hiring a full technology department.
View pathHow it works
Start with the problem. Leave with a plan.
Baseline
Review the current setup
Roadmap
Agree on the next steps
Ownership
Keep it managed
Common questions
Answers before you call.
What does managed IT cost?
It depends on how many people and systems you have, so I won't pretend there's one number. After the free consultation you get a clear monthly figure and exactly what it covers — and you'll never be billed for work we didn't agree on first.
How fast do you respond when something breaks?
You call or email me directly. Work is documented in the support system, but you always know who is accountable for the next step. Response targets depend on severity and the terms of your plan.
Can you help us meet our cyber insurance requirements?
Yes. I put the controls insurers ask about in place — MFA, tested backups, email and endpoint protection — and keep the documentation, so the renewal questionnaire has real answers behind it.
We already have someone who handles IT. Does that matter?
Not a problem. Some clients have an internal person for day-to-day issues and bring me in for security and bigger projects. Others hand me the whole thing. We'll figure out what split makes sense in the consultation.
What happens after I book the consultation?
We talk through your business and where IT is hurting — no pitch. Then I do a baseline review of your identity, email, endpoints, and backups, and you get a prioritized roadmap: urgent fixes first, planned projects next, with budget context.
Let’s start with a straight conversation
Let’s put the next step in writing.
Tell me what is breaking, changing, or creating risk. I will give you a direct assessment and explain what I would do next. You will talk with me, not a salesperson.
Prefer to look around first? Run a free security scan.